BeneFIT
Unsubscribe and refunds

Unsubscribe and refund policy

Stopping your subscription takes one text message. Here is exactly how, and what to do if you think you were charged in error.

How to unsubscribe

Find your operator below and send the keyword shown, or reach us by email. Cancellation takes effect right away.

Etisalat

Text C BED to 1111 and your subscription is cancelled straight away.

  • Send from your registered mobile number
  • Cancellation takes effect immediately
  • No app or login needed

During a free period you can cancel at any time before it ends and you will not be charged: Etisalat: Free for 24hrs then AED3.25/day (VAT Inclusive).

You can also contact our customer care team at help@benefit-ae.com

  1. 1

    Send the keyword

    Text the opt-out keyword for your operator to the short code shown above.

  2. 2

    Get confirmation

    You will receive an SMS confirming that your subscription has been stopped.

  3. 3

    You are unsubscribed

    Billing ends and no further charges are made to your mobile account.

Refund policy

If you were charged for something you did not intend, here is how we handle it.

  • Refund requests must be made within 30 days of the charge you are querying.
  • Send your request to help@benefit-ae.com with the mobile number that was billed.
  • Tell us your operator and the date the charge appeared on your bill or balance.
  • We confirm by email that your request has been received.
  • Every request is checked against our subscription and billing records.
  • Charges raised after a confirmed cancellation are always refunded in full.
  • Approved refunds are returned through the same operator billing channel that took the payment.
  • Processing time depends on your mobile operator once the refund is approved.
  • Cancelling and requesting a refund are separate steps, so do both if you need both.
Questions

BeneFIT FAQs

Have questions about BeneFIT? Our FAQ section provides answers to help you get the most from your fitness subscription.

What do I receive with my BeneFIT subscription?
With your BeneFIT subscription you get unrestricted access to the full library: follow-along workout videos, technique guides, and articles on training, cardio, nutrition, recovery and mental fitness, with new content added regularly.
How did I get subscribed to BeneFIT?
You subscribed to BeneFIT by entering your mobile number on our subscription page and confirming on your operator's screen. Once confirmed, your access is activated straight away.
Is there a charge for using BeneFIT?
Yes, BeneFIT operates a subscription model (Etisalat: Free for 24hrs then AED3.25/day, VAT Inclusive). The subscription gives you unlimited access to all BeneFIT content during the active subscription period. Please see the Pricing page for the plan available on your operator.
What platforms does BeneFIT support?
BeneFIT works in the browser on smartphones, tablets and computers, so you can watch a session in the gym and read a guide at home.
How do I reach customer support?
Our customer support team is available to assist you. You can reach us through the 'Contact' page on the BeneFIT site or email us at help@benefit-ae.com.
How do I cancel my BeneFIT subscription?
To cancel your subscription, you can do so by texting C BED to 1111 (for Etisalat), or by emailing our customer care team at help@benefit-ae.com.